This Subscription & Billing Policy (“Policy”) explains how subscriptions, billing, and related financial matters are handled when using the OTONUM platform. It forms part of your agreement with us and should be read in conjunction with our Terms & Conditions.
1. Subscription Plans
OTONUM offers multiple subscription plans to meet different business needs. Each plan includes specific features, limits, and pricing, as detailed on our website or provided during onboarding.
Standard Plans May Include:
- Access to dashboard and campaign management
- API usage
- Reporting and analytics
- Defined usage thresholds (e.g., transactions per month)
Plan details may vary by region and are denominated in the local currency unless otherwise stated.
2. Free Tier and Trial Periods
We may offer a free trial or a limited free plan with specific feature and usage limits.
- Free plans are subject to monthly quotas (e.g., maximum number of loyalty transactions).
- Unused quotas do not carry over to the following month.
- Once you reach your monthly limit, you must either wait until the next cycle or upgrade to a paid plan.
- Trials may be terminated or adjusted at our sole discretion with reasonable notice.
3. Payment Terms
All paid subscriptions are billed in advance:
- Monthly plans: billed every 30 days
- Annual plans: billed once per year with a discount (if applicable)
By subscribing, you authorize OTONUM (or its payment processor) to automatically charge your payment method on file. Invoices or receipts are sent to your registered email.
If payment fails and remains unresolved after [7] days, your account may be suspended until payment is received.
4. Upgrades, Downgrades, and Add-Ons
- You may upgrade or downgrade your plan at any time.
- Upgrades take effect immediately, and the price is prorated.
- Downgrades take effect at the end of the current billing cycle.
- Add-ons may be activated or removed separately from your core plan.
- Usage overages (e.g., exceeding transaction limits) may trigger automatic billing or usage alerts.
5. Cancellation and Termination
- You may cancel your subscription at any time through your account dashboard. Upon cancellation:
- Access continues until the end of the current billing period.
- No refunds are issued for unused time.
- Data may be retained for a limited time after cancellation in accordance with our Privacy Policy.
- We may suspend or terminate your account in cases of non-payment, abuse, or violation of our Terms & Conditions.
6. Refunds
We generally do not offer refunds for paid plans, add-ons, or unused services unless required by law. Exceptions may be made on a case-by-case basis (e.g., billing errors).
If you're not satisfied, we encourage you to contact contact+support@otonum.io to resolve any issues.
7. Taxes
All prices displayed are exclusive of applicable taxes unless stated otherwise. You are responsible for any applicable VAT, GST, sales tax, or other taxes imposed by your jurisdiction.
8. Changes to Subscription Terms
We may modify our subscription structure, prices, or terms with prior notice. Changes will apply to future billing cycles. Continued use of the Services after changes become effective constitutes your agreement to the revised terms.
9. Contact
For billing questions, plan changes, or cancellations, contact:
Billing Support: contact+billing@otonum.io
Legal Inquiries: contact+legal@otonum.io