This Communications & Marketing Consent Policy (“Policy”) explains how OTONUM (“we”, “us”, or “our”) handles user consent for receiving electronic messages, including service notifications, product updates, and marketing communications. This Policy applies to all users of the OTONUM platform and is part of our overall Terms & Conditions.
1. Types of Communications We Send
By using OTONUM, you may receive the following types of communications:
1.1 Service Communications (Required)
These messages are essential to operating your account and cannot be opted out of:
- Account creation or verification emails
- Transactional emails (e.g., billing, receipts, service usage notices)
- Security alerts and system status updates
- Policy changes or legal updates
1.2 Optional Marketing Communications
You may also choose to receive:
- Newsletters
- Feature announcements and product tips
- Promotions, offers, or referral programs
- Surveys and feedback requests
- Event invitations or partner content
You may opt in or out of marketing communications at any time (see Section 3).
2. Consent Requirements
By registering for an account or subscribing to our mailing list, you consent to receiving service-related communications as a condition of using the platform.
For marketing messages, we will only send them to:
- Users who have provided explicit opt-in consent (e.g., by checking a box during signup)
- Users with whom we have an existing business relationship and a legitimate interest under applicable law
You are free to withdraw consent for optional communications at any time.
3. How to Manage Your Preferences
You can manage your communication preferences through:
- Your account settings (for logged-in users)
- The unsubscribe link included in marketing emails
- Emailing us directly at contact+privacy@otonum.io
Unsubscribing from marketing communications does not affect your ability to receive necessary service-related messages.
4. Communications on Behalf of Partners
In some cases, OTONUM may send messages to end customers on behalf of our business partners (e.g., point balance notifications or campaign updates). In these cases:
- The partner is the data controller and responsible for obtaining customer consent
- OTONUM acts as a processor and only sends messages based on partner instructions
Partners must comply with applicable email and marketing laws (e.g., GDPR, CASL, CAN-SPAM) and are solely responsible for the legality of messages sent using our platform.
5. Use of Third-Party Providers
We may use third-party vendors (e.g., email delivery platforms, SMS providers, push notification services) to manage and deliver communications. These providers are bound by confidentiality and data protection agreements.
6. Data Protection and Privacy
All communication data (e.g., email open rates, click-through data, unsubscribe actions) is processed in accordance with our Privacy Policy. You have the right to request access to or deletion of such data at any time.
7. Changes to this Policy
We may update this Policy as needed to reflect changes in laws, technologies, or our business practices. Material changes will be communicated via email or within your account.
8. Contact
For questions, concerns, or requests regarding your communications preferences or data rights, contact:
Email: contact+privacy@otonum.io